:root{--color-primary: #163a5f;--color-primary-dark: #0e2b4a;--color-primary-soft: #e7eef6;--color-accent: #0e8f80;--color-accent-soft: #e0f3f0;--color-bg: #f5f6fa;--color-surface: #ffffff;--color-border: #e3e6ee;--color-text: #1c2333;--color-text-muted: #6b7385;--color-danger: #d64545;--color-danger-soft: #fdecec;--color-success: #1f9d61;--color-success-soft: #e6f7ef;--radius: 10px;--shadow: 0 1px 3px rgba(16, 24, 40, .08), 0 1px 2px rgba(16, 24, 40, .04)}*{box-sizing:border-box}html,body,#root{margin:0;padding:0;min-height:100%}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;background:var(--color-bg);color:var(--color-text);font-size:15px;line-height:1.5;-webkit-font-smoothing:antialiased}h1,h2,h3{margin:0;line-height:1.3}a{color:var(--color-primary);text-decoration:none}.muted{color:var(--color-text-muted)}.page-loading{padding:80px 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var(--color-border);background:var(--color-surface);color:var(--color-text-muted);font-weight:600;font-size:13.5px;white-space:nowrap;transition:background .15s ease,color .15s ease,border-color .15s ease}.nav-link:hover{border-color:var(--color-primary);color:var(--color-primary)}.nav-link.active{background:var(--color-primary);border-color:var(--color-primary);color:#fff}@media (min-width: 900px){.app-nav{flex-wrap:wrap;overflow:visible}}.drop-menu{position:fixed;z-index:60;background:var(--color-surface);border:1px solid var(--color-border);border-radius:12px;box-shadow:0 10px 30px #10182829;padding:6px;display:flex;flex-direction:column;min-width:175px}.drop-menu a{padding:9px 12px;border-radius:8px;font-weight:600;font-size:14px;color:var(--color-text)}.drop-menu a:hover{background:var(--color-bg)}.drop-menu a.active,.btn-icon.active{background:var(--color-primary-soft);color:var(--color-primary)}.app-main{max-width:1100px;margin:0 auto;padding:24px 20px 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var(--color-border);color:var(--color-text)}.btn-secondary:hover:not(:disabled){background:var(--color-bg)}.btn-danger-ghost{background:transparent;color:var(--color-danger)}.btn-danger-ghost:hover:not(:disabled){background:var(--color-danger-soft)}.btn-icon{display:inline-flex;align-items:center;justify-content:center;padding:8px;border:none;border-radius:8px;background:transparent;color:var(--color-text-muted);cursor:pointer}.btn-icon:hover{background:var(--color-bg);color:var(--color-text)}.btn-block{width:100%}.input,select.input,textarea.input{width:100%;padding:9px 12px;border:1px solid var(--color-border);border-radius:8px;font-family:inherit;font-size:14.5px;color:var(--color-text);background:var(--color-surface)}.input:focus{outline:2px solid var(--color-primary-soft);border-color:var(--color-primary)}.field{display:flex;flex-direction:column;gap:6px}.field label{font-size:13px;font-weight:600;color:var(--color-text-muted)}.form-grid{display:grid;grid-template-columns:1fr 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ease}.upload-zone:hover,.upload-zone.drag-over{border-color:var(--color-primary);background:var(--color-primary-soft);color:var(--color-primary)}.dropzone-page{display:flex;align-items:center;gap:16px;border:2px dashed var(--color-border);border-radius:var(--radius);background:var(--color-surface);padding:18px 22px;margin-bottom:16px;color:var(--color-text-muted);cursor:pointer;transition:border-color .15s ease,background .15s ease,color .15s ease}.dropzone-page strong{display:block;color:var(--color-text);font-size:15.5px}.dropzone-page p{margin:2px 0 0;font-size:13.5px}.dropzone-page:hover,.dropzone-page.drag-over{border-color:var(--color-primary);background:var(--color-primary-soft);color:var(--color-primary)}.dropzone-page:hover strong,.dropzone-page.drag-over strong{color:var(--color-primary)}.upload-chip{display:flex;align-items:center;gap:8px;border:1px solid var(--color-border);border-radius:8px;padding:8px 12px;background:var(--color-bg)}.upload-chip 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14px;border-radius:14px;font-size:14.5px;line-height:1.5;white-space:pre-wrap;word-break:break-word}.chat-user{align-self:flex-end;background:var(--color-primary);color:#fff;border-bottom-right-radius:4px}.chat-assistant{align-self:flex-start;background:var(--color-bg);color:var(--color-text);border-bottom-left-radius:4px}.chat-typing{color:var(--color-text-muted);animation:ai-pulse 1.2s ease-in-out infinite}.chat-input{display:flex;gap:8px;padding:12px;border-top:1px solid var(--color-border)}.chat-input .input{flex:1}.chat-fab{position:fixed;bottom:20px;right:20px;z-index:55;width:56px;height:56px;border:none;border-radius:50%;background:var(--color-primary);color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer;box-shadow:0 6px 20px #10182847;transition:transform .15s ease,background .15s ease}.chat-fab:hover{background:var(--color-primary-dark);transform:translateY(-2px)}.chat-widget{position:fixed;z-index:56;bottom:20px;right:20px;width:380px;max-width:calc(100vw - 40px);height:min(70vh,560px);background:var(--color-surface);border:1px solid var(--color-border);border-radius:16px;box-shadow:0 16px 44px #1018284d;display:flex;flex-direction:column;overflow:hidden}.chat-widget .chat-messages{flex:1}.chat-widget-header{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;background:var(--color-primary);color:#fff;font-weight:700}@media (max-width: 640px){.chat-widget{top:0;right:0;bottom:0;left:0;width:100%;max-width:100%;height:100%;border-radius:0;border:none}.chat-fab{bottom:16px;right:16px}}.stats-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:14px}.stat-card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px 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16px;display:flex;flex-direction:column;gap:8px}.ticket-top{display:flex;justify-content:space-between;gap:8px;align-items:flex-start}.ticket-amount{font-size:18px;font-weight:700;white-space:nowrap}.ticket-meta{display:flex;gap:6px;flex-wrap:wrap;align-items:center}.ticket-actions{display:flex;gap:6px;flex-wrap:wrap;margin-top:2px}.filters-row{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-bottom:14px}.filters-row .input{width:auto}.module-link{display:block;background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius);box-shadow:var(--shadow);padding:18px;color:inherit;transition:box-shadow .15s ease,border-color .15s ease}.module-link:hover{border-color:var(--color-primary);box-shadow:0 4px 14px #1018281f}.module-link h3{font-size:15.5px;margin-bottom:6px;color:var(--color-primary)}.module-link p{margin:0;color:var(--color-text-muted);font-size:13.5px}@media (max-width: 640px){.form-grid{grid-template-columns:1fr}.user-name{display:none}.header-inner{padding:10px 14px}.app-nav{padding:2px 14px 12px}.app-main{padding:18px 14px 50px}.company-switcher{max-width:160px}}